Terms of Service

Last updated: 27 December 2025


Who we are

These Terms apply to services provided by:

BRONWYN BENSTEAD LTD
Company number: 15172594
Registered in the United Kingdom

Address:
73 Valley Road
Chesterfield
S41 0HB

Contact:
hi@bronwynbenstead.com

By booking, purchasing, or taking part in any of our services, you agree to these Terms.


What we offer

We provide a range of services, including:

  • 1:1 coaching

  • Group coaching

  • Courses (self-paced and live)

  • Workshops and events

  • Retreats

  • Digital downloads

  • Memberships and subscriptions

Services may be delivered online, in person, or in a group setting.


How you purchase

Our services may be purchased:

  • Through Podia

  • Via our website

  • Through other platforms or booking links we use from time to time

These Terms apply regardless of the platform used.


Payments

  • All prices are listed in GBP (£) unless stated otherwise

  • Payment is usually required in advance

  • Some services may be offered with instalment plans

  • Deposits, where offered, are non-refundable, unless explicitly stated otherwise

  • All payments are non-refundable, unless explicitly stated otherwise

Any specific payment terms will be clearly shown at the point of purchase.


Cancellations, rescheduling, and refunds

Coaching sessions and services

  • At least 36 hours’ notice is required to cancel or reschedule

  • Missed sessions are non-refundable

  • Rescheduling after late cancellation is at our discretion

  • No refunds are offered for coaching or services

Courses and digital products

  • Digital products are non-refundable by default

  • Some products may have time limits or access windows, which will be clearly stated at purchase

  • If you have a genuine issue, you can contact us to discuss, but refunds are not guaranteed

Events and retreats

  • Refunds are at our discretion

  • Where possible, you may be able to transfer your place to another person or date

  • If exceptional circumstances arise, you are encouraged to get in touch

  • We strongly recommend travel insurance for retreats and in-person events


Your responsibility

By taking part in our services, you acknowledge that:

  • Coaching and courses are not therapy, counselling, or medical treatment

  • Nothing we offer is a substitute for professional medical, psychological, or legal advice

  • Results are not guaranteed

  • You are responsible for your own decisions, actions, and wellbeing


Physical activities and risk

Some offerings involve physical activity, including movement, somatic practices, breathwork, and outdoor experiences.

By participating, you confirm that:

  • You are physically and mentally able to take part

  • You will listen to your body and take responsibility for your limits

  • You understand there is an inherent level of risk in physical and outdoor activities

To the fullest extent permitted by law, we accept no liability for injury, loss, or damage arising from participation.


Behaviour and participation

We expect all participants to behave respectfully.

We reserve the right to:

  • Remove anyone from a session, group, or community if behaviour is harmful, disruptive, or inappropriate

  • Do so without refund

This applies to live sessions, online spaces, and community groups.


Intellectual property

All content provided as part of our services, including:

  • Written materials

  • Videos and recordings

  • Exercises and frameworks

Is for personal use only.

You may not copy, share, reproduce, resell, or distribute our content without written permission.


Third-party links and services

We may link to or recommend third-party platforms, tools, or content.

We:

  • Do not control these third parties

  • Are not responsible for their content, availability, or privacy practices


Age requirement

Our services are for adults only.

You must be 18 or over to purchase or participate.


Changes to services

We may:

  • Update or change services

  • Adjust pricing

  • Modify content or delivery

Any significant changes will be communicated where appropriate.


Governing law

These Terms are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.


Contact

If you have questions about these Terms, please contact:
hi@bronwynbenstead.com